What is a Supplier Corrective Action Report (SCAR)?
- The description of the problem or mistake
- The proof or data that shows the problem or mistake
- The impact or seriousness of the problem or mistake
- The root cause analysis of the problem or mistake
- The suggested corrective actions and the deadline for doing them
- The check and confirmation of the corrective actions
- The closure and approval of the SCAR
- Problem found
- Problem not caused by us (i.e., not damaged in goods receipt)
- Problem not because of design
- SCAR issued
- Reason for non-conformance found
- Corrective action done
What does the supplier need to do with a Supplier Corrective Action Report?
- Reply to the SCAR
- Explain how they investigated the problem and what was the root cause of it. Sometimes we may ask them to use a specific root cause analysis method, like 8d.
- Do the corrective actions to fix the problem and prevent it from happening again.
Who makes and manages the Supplier Corrective Action Report?
1/ Who makes the SCAR
2/ Who manages the SCAR until it’s done
- Problem found
- Decide if SCAR is needed.
- Check contractual requirements that affect the schedule and delivery of the products.
- Make and send the SCAR form to the supplier with clear instructions and expectations
- Keep in touch with and follow up with the supplier until they finish the corrective actions
- Review and approve the results and proof of the corrective actions from the supplier
- Close the SCAR with feedback from both sides
Do we need a SCAR for every mistake?
- Some may not make a SCAR for a small one-time issue, like something we can fix ourselves quickly rather than wait for the supplier to do it.
- Quality Alerts can tell the supplier where to pay more attention.
- SCARs could be made where there is a big or repeated issue that needs more attention and detail to fix.
- Some organizations only use SCARs as a last resort when they have tried other ways to fix the problem, but they didn’t work.
What to include in a SCAR
- A unique number so we can track the SCAR
- Date made
- Supplier name
- Part number or product name
- Quantity delivered and quantity with problems
- Detail of the mistake
- What to do with it (i.e. fix, scrap etc)
- Root Cause / Investigation – supplier to fill in
- Corrective action – supplier to fill in
- Final action
- Sign off (where the SCAR needs formal acceptance that the problem has been solved)
Why the SCAR process is helpful
- It gives us a standard way to find and fix supplier problems.
- The process helps us work together with our internal team
- The process helps us work together with our supplier
- It helps us find the root cause of the problem
- It helps us do the corrective actions
- It gives us proof and data that we can use to measure:
- How well the corrective actions worked
- How good our suppliers are
What are some problems with the SCAR process?
- SCARs should be used when needed – Some may find they don’t work well if we use them too much.
- SCARs should not be used as a way to get back at a supplier – if someone doesn’t like a supplier, making lots of SCARs can move away from the real purpose and hurt our relationship with them
- We need to check how well it works; some suppliers may reply well – others may need more help.
- We need to agree within our team
- We depend on the supplier to reply well.
- SCARs need to be managed, and when we use them too much, it can be hard to keep track of and follow up on them. We need enough people and resources to manage them well.
- Suppliers may not reply.
- The last problem is the most common.
What do we do when the supplier doesn’t reply to our SCAR?
- Some suppliers may not agree with the problem and ignore us
- Some suppliers may ignore our request
- Some suppliers may not like how we do our process and what information we ask for (i.e. we may ask for an 8d where the supplier may not see why).
- Some suppliers may not follow our process and email us incomplete answers without using the right form or method.
- Some suppliers may give us a bad answer.
- Have face-to-face meetings with some suppliers
- Make it part of our contract
- Look at money penalties
- Tell their Senior management
Conclusion: How to Use Supplier Corrective Action Reports (SCARs) to Improve Your Supply Chain Quality
In conclusion, SCAR plays a big role in keeping supply chains strong. It helps fix problems and keeps things running smoothly. The VIS Quality Control team sets a great example by showing how to do it right. Contact us for professional Quality Control services, and ensure your companies can do well in a competitive world where quality matters a lot.