What are the traits of a Quality Control Inspector?
Are you looking for a reliable quality control inspector for your products? Quality control inspectors are the professionals who conduct the product inspection or check your product quality to ensure they meet the market stand and requirements. Inspectors can work in different industries, from hard goods, softgoods to electronics. As an importer, what skills and traits are you looking at to know if your inspector is a professional? In this article, let’s learn some tips to hire a trustworthy QC partner for your business.
What is the role of a quality control inspector?
Quality control inspectors are the people who check if the products are good enough for the customers. They do different things, such as weighing and measuring the products to see if they have the right size and weight; checking the products that are made in the factory to see if they have any problems or defects; and testing the products in the place where they are made to see if they work well and are safe to use. They are on the front line, travelling from factory to factory, finding and reporting any issues. They act as the eyes and ears of the importers to find out the quality of the product before shipping.
Why do you need a Quality Control Inspector?
Those professionals are important for your import business because they help you avoid defective or non-compliant products that may damage your reputation or cause legal problems. They also help you save time and money by preventing rework, returns, recalls or refunds. In addition, when a QC inspector finds out the defects of your product, you will know how to improve your product quality based on the inspection result, enhancing customer satisfaction. A skilful QC inspector can also play an important role in maintaining good relationships with your suppliers as they know how to communicate properly and ensure transparency.
How to hire a professional Quality Control Inspector?
Being a QC inspector takes extensive training. And there are certain skills you’ll want your inspection staff to have before working with your product. Likewise, if you’re hoping to become a professional product inspector, satisfy the requirements below.
English Language Ability
To become an inspector, a candidate typically needs to have excellent English language skills in reading and writing. Importers generally provide all of the following inspection materials in English:
Inspection standards/tolerance, and
The inspector will need to understand all details of the inspection materials. The candidate must also be proficient in written English because inspectors must accurately document their findings in a written inspection report.
Logic and Attention to Detail
A quality control inspector must be observant, detail-oriented, and logical. Quality control requires attention to detail. A trained eye can spot subtle product defects. Attention to detail is also important in determining possible causes for defects. For example, a quality control inspector might notice that cartons of ceramic cups and bowls are stacked too high, crushing the packaging below.
Excellent Communication Skills
A QC inspector needs to have effective communication skills. They’re often sent alone to work in a factory for several hours or more. If something goes wrong or if they have a question, they need to be able to communicate with factory staff and their manager. If an inspector is reluctant to voice questions or concerns, they rely on their instincts or make a judgement call, which could be better.
An effective inspector is objective. They rely on information provided by their supervisor and the importer they’re inspecting on behalf of. And their responsibility is to report what they find. If they encounter procedural uncertainties, they must communicate these to factory staff or their supervisor.
“Honesty is the best policy” – this statement is especially true for a professional quality control inspector. But integrity is a broader term that deserves to be a point. The manufacturing industry in South East Asia is more susceptible to corruption, which means that some people in this industry may do dishonest or illegal things to get more money or power. Suppliers might substitute inferior materials for those specified for production. They might even make false claims about certification or the product’s safety.
Therefore, factory staff might pressure QC inspectors directly or indirectly to report inaccurate results. They could visit the same factory multiple times and become close to the staff. The inspector should be fair and honest when they check the products. They should not let the factory workers change their minds or hide the truth. They should report what they see and find, not what the factory workers want them to say.
You might think that QC inspectors need a detailed technical background in your product type before inspecting. But, only if your product is especially unique or complicated, must anyone should be able to carry out an inspection as long as they have the above traits and inspection materials.
Of course, prior expertise in garments or furniture is always a plus when dealing with those products. There are some fairly basic technical skills that a quality control inspector should have, including:
Skills working with MS Office
Ability to use a digital camera, and
Familiarity with devices for measuring dimensions
Inspectors should know how to use MS Office because documents related to inspection are typically sent digitally as Word or Excel files. For some services, a product inspector may need to enter the data of their report into a template specified by the importer, often in a format of MS Office.
Inspectors also generally need to know their way around a digital camera to take relevant inspection photos and upload them to the report. And a QC inspector needs to be familiar with taking measurements, as this is a basic requirement for most products being inspected.
Conclusion: What are the traits of a Quality Control Inspector?
Inspecting products takes more than just professional training. Certain characteristics of inspecting products are inherent to effective QC inspectors. Make sure the people you hire to check your products at the factory have the necessary traits to be competent quality control inspectors. If you need a professional QC service, contact VIS Quality Control!